Adapting our website to suit your needs
Change text size
If you want to change the text size, changing the settings of your internet browser may help.
To change the size of text on the screen or to magnify the screen, go to the ‘Settings’ menu on your internet browser. Depending on which browser you use, you’ll find the option to change the text size under ‘Preferences’ or ‘View’.
- How to change text size on Microsoft Edge
- How to change text size on Safari
- How to change text size on Google Chrome
Text-to-Speech
If you require text-to-speech, using a screen reader or read-aloud software may help.
Most browsers will have a text-to-speech function within their ‘Settings’ menu that will read out the text on the screen. This functionality can sometimes be referred to as read aloud, read mode or reader view.
Our website supports screen readers such as NVDA, VoiceOver & Narrator.
Additional support from AbilityNet
For more support with using online devices, AbilityNet can help. The AbilityNet My Computer My Way website has lots of advice on how to make your phone, computer, or tablet easier to use. It has step by step guides on how to adapt your device to meet your needs.
AbilityNet also offer help on how to use your devices if you have a disability. You can call them for free on
0800 269 545.
Alternative format document request
If you’d like your documents in an alternative format such as braille, large text, audio format or on coloured paper, you can send us your request here. It can take around 15-20 days from ordering to process your request.
Call us on 0800 158 2318 or email us at team@generalaccident.com with your request.
Additional support
Need to contact us about the accessibility of our website?
If you would like to get in touch to ask or tell us anything regarding the accessibility of our websites, please email webaccessibility@aviva.com
Contact us in a way that suits you
Easy-to-use Relay service
If you require a relay service you can contact us using Relay UK and a Relay Assistant will speak, or type what you're saying.
Download their app, or dial '18001' before our number, if you want to use Relay UK from abroad, please visit their website for more details.
Talking to us about your accessibility needs
General Accident want to make sure our site is accessible to our customers. If you haven’t been able to find the solution from the information above, you can call 0800 158 2318 to discuss your accessibility needs further.
Please note that our team will only be able to discuss how we can help with accessibility needs and won’t be able to help with general policy queries or claims. If you do not have accessibility needs and would like help with self-serving your policy or a claim please visit help.generalaccident.com.