What to expect when making a new claim
Before you start your claim or notify us of an incident, please have the following information ready:
- Any documents or images, including photos of your vehicle and damage from the incident, if you have any
- Contact details of anyone else involved, including witnesses
Note: To speed up your claim, try submitting it on the same day the incident occurs or as soon as possible afterwards. But once you start, we’ll save your place so you can come back and finish later if you need to.
How can we help?
Make a new claim
Please click ‘Get started’ to start your claim or notify us of a claim, even if you are claiming through a third-party insurer.
Make a glass claim
If your claim is for damage to glass only, you can book your repair or replacement now. All you need is:
- your car registration number
- the date you’d like the glass repaired
Finish a claim started earlier
If you’ve already started your claim and you’ve come back to it, please select ‘Get started’. It will ask you to input date, time, and car registration, which then will bring up your claim to the nearest point saved when you left.
Check an existing claim
If you’ve already made a claim, log in to your My account now to get an update.
You can speak to one of our Live Chat agents, Monday to Friday, 8:00am to 6:00pm. Please note that our agents can only deal with claims queries and won’t be able to help you with questions about your policy.
