How do I renew my policy?
You can renew your policy from 28 days before your renewal date.
We’ll send a renewal invite e-mail to you with your policy details and premium for the upcoming year at least 28 days before your renewal date.
We’ll send your invite to the e-mail address you gave us when you originally bought your policy. Please remember to check your junk mail folder.
If you need to change your email address, please email our customer services team at team@generalaccident.com.
If your policy is set to automatically renew and you don’t need to make any changes, then you don’t need to do anything. We’ll renew your policy using the payment
details shown in your renewal invite e-mail.
You can renew your policy in two ways:
My Account
You can renew your policy by logging into your My Account.
Firstly, please check your current policy schedule and make sure that all your information is correct. It’s important that you make changes before you
renew your policy. If you don’t, it could invalidate it.
If you’ve opted to automatically renew your policy, you’ll see a notification of your pending renewal and the following options:
- Amend my renewal
- How to renew
- I don’t want to renew
If you need to make any changes to your policy before you renew it, then please click on the option to Amend my renewal button. If you’re happy with
your renewal, then you don’t need to do anything as we’ll automatically renew the policy for you.
However, if you’ve opted out of auto-renewal, you’ll also see a notification when you log into your My Account.
But if you want to renew your policy, you’ll need to actively click on the Renew my policy button.
Once you click on the Renew my policy button on the notification, you’ll click through to the checkout page screen and be presented with two options.
If you want to go straight through to the payment section, just click on the, I want to go to payment button.
If you need to make any changes to your policy before you renew it then click on the I want to review my policy details first button.
By Telephone
During your policy renewal period, we’ll give you telephone support for 28 days before your renewal date. Please check your documentation for the correct number to call
and have your policy number ready so we can help you with the following:
- Answer questions about your renewal price
- Explain how changes you’ve made to your cover may affect your premium
- And of course, renew your policy
If I decide not to renew my policy, what do I need to do?
If you decide not to renew and your policy is set to automatically renew, you can cancel this by logging into your My Account,
in 'Notifications' section click on the Cancel renewal link. Alternatively, click on the, I don’t want to renew button within your renewal notification.
If your policy is not set to automatically renew, then you don’t need to do anything. We’ll cancel your policy automatically at the expiry day unless you renew it before that date.
We’ll send you a final reminder before the expiry date to check that you’ve alternative cover in place.
During your policy renewal period, we’ll give you telephone support for 28 days before your renewal date. Please check your documentation for the correct number to call and have your policy reference
to hand so we can assist you.
How can I amend my policy details before I renew?
You can use your My Account to change or amend your details and add to your policy before you renew it.
Simply go to www.generalaccident.com and log into your My Account.
If your policy is set to automatically renew, then you’ll need to click on the Amend my renewal button within your renewal notification screen.
If your policy is not set to automatically renew, then click the Renew my policy button within your notification screen followed by
I want to review my policy details first button.
Here you’ll be able to amend your car and drivers, payment details, excess and add cover options.
There are a few changes you can’t do online, though. Please email us at team@generalaccident.com if you want to:
- Change policyholder’s or additional driver’s dates of birth
- Change number of years no claims claims
- Remove claims or convictions (you can add a claim or conviction via My Account)
It’s not possible to change the main policyholder. If you need to change that, you’ll have to cancel your renewal and take out a new policy.
During your policy renewal period, we’ll give you telephone support for 28 days before your renewal date. Please check your documentation for the correct number to call and have your policy
number ready so we can help you with the following:
- Answer questions about your renewal price
- Explain how changes you’ve made to your cover may affect your premium
- And of course, renew your policy
How can I get my proof of No claim discount?
You can use your current renewal invite as proof of your No claim discount. If you cancel your policy from renewal or the policy lapses, you’ll be able to find your proof of No claim discount
by logging into your My Account:
- Scroll down to 'My Policies' section
- Select 'View documents'
- Click on Proof of NCD document
You can then save it to your PC or print it.
How can I change my payment details?
You can use your My Account to change your payment details before renewing your policy
– this is free and easy. Simply go to www.generalaccident.com, log in and click on the Amend my renewal button
within the notification screen if your policy is set to automatically renew. If your policy is not set to automatically renew then you will need to select, I want to review
my policy details first in the checkout screen.
Please go the Payment Summary section of your renewal screen and click ‘Use new card’ to amend your card details if you are an annual paying customer. If you pay monthly for
your policy then please click on ‘Edit’ to enter your new bank account details.
At renewal you can also change from paying yearly to paying monthly and vice versa.
If you wish to change from paying monthly to yearly and vice versa then please select Change how you pay in the Payment section of your renewal screen.
During your policy renewal period, we’ll give you telephone support for 28 days before your renewal date. Please check your documentation for the correct number to call and have your policy
number ready so we can help you with the following:
- Answer questions about your renewal price
- Explain how changes you’ve made to your cover may affect your premium
- And of course, renew your policy
