Contact us

We’ll provide customer service over the telephone once you’ve obtained your first quote on our website and then for a period of 28 days from the date your policy begins. (Just remember to have your quote or policy number ready.)

After 28 days, once your policy is up and running, we don’t provide phone support. Of course, if you need to start a new a claim, you can call our dedicated claims line anytime. You’ll also get phone support during the last 28 days of your policy while you’re deciding whether or not to renew. Once you’ve chosen to renew, you can make changes by logging into My account.

You can manage your policy yourself online anytime via My account without having to contact us:

• View saved quotes and buy a policy
• View, download and print policy documents
• Make changes to your policy
• Upload proof of No claim discount and a copy of your driving licence
• Access 24/7 dedicated claims line number for new claims

*You can use My account to change most of your details. We apply an administration charge of £12 (plus Insurance Premium Tax) for any adjustments you make to your policy. Depending on the nature of the change(e.g. a change of address or car), we may need to change your premium.

You can also email our Customer Services team.

Need to make a claim?

To get our claims helpline phone number to start a new claim, please log in to My account and click on My claims section or refer to your policy documents.

Have a question?

Browse our frequently asked questions and answers or watch 'How to' videos.

If you still can't find what you're looking for, you can email us and we’ll aim to get back to you within one working day